Asterias All webinars

Interactive webinar · 15 minutes · at your own pace

Your team and your reviews

Your reviews aren’t just about you. See how to hand over replies without losing your voice, ask for reviews without feeling awkward, and share feedback to motivate your team.

Maxence
MaxenceFounder of Asterias
Philibert, the Asterias mascot

Free access

Get your access code

Your email is used to sign you in and send you your action plan. Nothing else, and it’s never sold on.

What you’ll learn

  1. Hand over replies without losing the house tone
  2. Ask for a review at the counter, in words that feel natural
  3. Share reviews to motivate the team, never to punish
The exercise

Your reply charter

Build your one-page charter step by step: who replies, the tone, the sign-off, what we never say. It lands in your inbox.

What’s on

  1. 01Who replies?
  2. 02Your reply charter
  3. 03Asking for a review, without the awkwardness
  4. 04Sharing reviews with the team
  5. 05Your action plan

In the library

To start with

Your Google reviews: a user’s guide

Reading them, replying to them, getting more of them. Where to start.

25 minExercise: Build a reply, sentence by sentence
To go further

Fake reviews, unfair reviews: how to respond

Report it, reply to it, or let it be: responding without losing your cool.

15 minExercise: Report it, reply to it, or let it be?
To go further

Your Google listing, level 2: getting chosen on Maps

Photos, updates, stats: winning over the customer torn between you and the place next door.

15 minExercise: Which one would you visit?
Your team and your reviews · Free Asterias webinar