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Interactive webinar · 25 minutes · at your own pace

Your Google reviews: a user’s guide

Reading them, replying to them, even when they sting, and getting more of them, by the rules. Simple methods you can use from tomorrow, with no budget.

Maxence
MaxenceFounder of Asterias
Philibert, the Asterias mascot

Free access

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What you’ll learn

  1. Read your reviews and turn them into two or three actions
  2. A four-step method for negative reviews
  3. Get more reviews without breaking Google’s rules
The exercise

Build a reply, sentence by sentence

Sarah waits 40 minutes at the hairdresser’s and leaves three stars. You write the reply, step by step, with feedback at each stage.

What’s on

  1. 01Why your reviews matter
  2. 02Reading your reviews
  3. 03Replying, even to the tough ones
  4. 04Getting more reviews, by the rules
  5. 05Your Google listing
  6. 06Your action plan

In the library

To go further

Fake reviews, unfair reviews: how to respond

Report it, reply to it, or let it be: responding without losing your cool.

15 minExercise: Report it, reply to it, or let it be?
To go further

Your Google listing, level 2: getting chosen on Maps

Photos, updates, stats: winning over the customer torn between you and the place next door.

15 minExercise: Which one would you visit?
To go further

Your team and your reviews

Who replies, in what tone, and how the whole team gets involved.

15 minExercise: Your reply charter
Your Google reviews: a user’s guide · Free Asterias webinar