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Interactive webinar · 15 minutes · at your own pace

Replying to your reviews with AI, without losing your voice

AI can save you time on your review replies. Left unguided, it makes things up, makes promises and sounds fake. Here’s how to keep it in check.

Maxence
MaxenceFounder of Asterias
Philibert, the Asterias mascot

Free access

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What you’ll learn

  1. What AI does well, and the mistakes it makes
  2. Writing a prompt with your business, your tone and the review
  3. Checking a reply in 30 seconds before you post it
The exercise

Spot the reply written by AI

Two replies to the same review: find the one written by AI with no instructions, then fix it sentence by sentence.

What’s on

  1. 01What AI does well, and what it gets wrong
  2. 02Giving it context
  3. 03Checking in 30 seconds
  4. 04Your action plan

In the library

To start with

Your Google reviews: a user’s guide

Reading them, replying to them, getting more of them. Where to start.

25 minExercise: Build a reply, sentence by sentence
To go further

Fake reviews, unfair reviews: how to respond

Report it, reply to it, or let it be: responding without losing your cool.

15 minExercise: Report it, reply to it, or let it be?
To go further

Your Google listing, level 2: getting chosen on Maps

Photos, updates, stats: winning over the customer torn between you and the place next door.

15 minExercise: Which one would you visit?
Replying to your reviews with AI, without losing your voice · Free Asterias webinar